1. Log into your seller account at https://seller.siftandpick.com/login
2. Navigate to My Order -> Refund buyer
3. Select the products for refund using the checkbox on the left and input Refund Quantity
4. Once the above information has been added, click on Save Products
5. Select the applicable refund message (e.g. Product out of stock, Change of the mind)
6. Input the applicable refund amount;
A. If refund due to out of stock input total applicable amount (including shipping fee)
B. If refund due to customer change of the mind input product price only (excluding shipping fee)
7. Once the above information has been entered, click on Confirm Refund
If you are having trouble with processing a refund, please contact our team at accounts@siftandpick.com and we'll help you out!